How are backorders charged?
For your first 50 backorders, there is no charge. Afterward, each backorder sale is billed at $0.75 per backorder.
How refunds affect your charges
when your customers get a refund for the backordered items, here's how it affects your billing:
Refunded backorders still count: Even if a customer refunds an item, it still counts toward your total backorder count for billing purposes
No double-charging: If the same backorder slot is refunded and then sold again, you're only charged once for that slot
Billing calculation: Your backorder charges are based on sold items + refunded items
This approach ensures consistent billing and prevents fluctuations when customers request refunds.
Klaviyo Charges
Klaviyo is already included in the backorders feature. Therefore, there are no additional charges for using Klaviyo. You can utilize Klaviyo as much as you want as long as you are using backorders. Just ensure there are no outstanding backorder payments.